FREQUENTLY ASKED QUESTIONS
Can Dial-A-Ride provide emergency medical transportation?
Can Dial-A-Ride transport people to medical appointments which require anesthesia?
We can transport you, if you’ve had anesthesia, only if you are accompanied by an assistant, otherwise, we can only transport you TO your medical appointment and you would be responsible for your transportation home.
Can I have transportation to an out of town medical appointment?
Windsor’s Dial-a-Ride service also provides transportation to out-of-town appointments. Rides are available Monday through Friday to surrounding towns (see list below). Wheelchair transportation can be accommodated on Mondays, Wednesdays and Thursdays to the towns of Bloomfield and Hartford. Please call 860-285-1992 at least seven days in advance of your scheduled appointment. Please let us know if you will be using a wheelchair, guide dog or other assistance. If you have not received your confirmation call or to cancel your ride, please call 860-285-1992 as soon as possible. We also transport patrons to the following surrounding towns: East Hartford, Enfield, Farmington, Newington, West Hartford and Windsor Locks.
Can I join Dial A Ride?
Windsor’s Dial-a-Ride provides transportation for senior citizens 60 years and older and adults receiving social security disability benefits who are without other means of daytime transportation. The service provides Windsor residents with in-town transportation to medical appointments, grocery shopping, banking, senior activities, beauty/barber appointments, the library, etc. Transportation is available Monday – Friday from 9 a.m. to 4 p.m. Reservations must be made by noon at least two days prior to your transport date. To reserve a ride, please dial 860-285-1846 and leave your name, address, telephone number, destination, the time of your appointment and duration of your appointment. Your message will be recorded. The bus driver will call you the morning of your ride to advise you of your pickup time. If you have not received your confirmation call the morning of your ride or to cancel your ride, please call 860-285-1846 as soon as possible.
Do I have to enroll in Dial-A-Ride in order to be provided with transportation?
Absolutely. You must be enrolled as a Dial-a-Ride patron in order to be provided with transportation, at any time.
How do I attend the Senior Lunch?
Lunch is served Monday through Friday at 11:45 a.m. at the Senior Center at the L.P. Wilson Community Center. Please make a reservations by noon the day before. Call 860-285-1843.
How do I enroll for the Senior Transportation (Dial-A-Ride) program?
You may stop into the Town of Windsor Senior Center, 599 Matianuck Avenue, Windsor, CT to enroll for the Senior Transportation (Dial-A-Ride) program. You may also call 860-285-1996 to request that an enrollment package be mailed to you. Once complete, please mail back to the Senior Center. Once verified complete, you will receive a confirmation letter by mail and can then call to make reservations on the reservation line.
What if I do not like the time of pick up for a certain Dial-A-Ride trip?
We have to make a time specific schedule based on the trips that we provide and the number of people who have requested transportation. Unfortunately, we cannot allow specific time requests. Your reservation will be set into the schedule for the day and the driver will call you by 8 AM – the morning of your ride to tell you the time of pick up. Please be ready 15 minutes prior to your pick up time in case the driver has cancellations.
What is the fee for Dial-A-Ride?
There is an annual suggested donation of $35.00 when you enroll which is good for the year. Our year runs on a fiscal year schedule from July 1 through June 30.